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10/2007

 
Customer feedback is a great way for a business to judge how they're doing. You can think you're doing a great job and that you're on the right track, but by listening to your customers, you can know for sure.
 

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10/2007

 
If you don't know what customer feedback is, you should. It's one of the surest ways of knowing beyond a doubt that your company is meeting customer needs and doing what you promise to do every day.
 

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Click here to tell us what you think about Nevyas Eye Associates
 
"When I went in for my consultation, I felt very comfortable with the Doctor and his nurses.  They explained everything thoroughly and gave me the opportunity to ask many questions. They were even able to offer me a great payment plan. During surgery, the doctor explained everything step by step as how it would happen and there was a nurse there to hold my hand during the surgery. Surprisingly, it only lasted 20 minutes and the doctor carefully led me by my arm to my family. Instantly, I was able to see! A year later, I have no complaints and love that I don't have to wear contacts and glasses again! Dr. Nevyas and his staff were very professional and I highly recommend them to anyone!"
Megan C

Well, obviously what I was looking at was the opportunity to not have to wear glasses anymore but primarily I looked at all the potential operations that were available and I've been looking for a lot of years. I have the benefit of being the son of an optometrist, so for about the last fifteen years I've been looking for some way to avoid wearing my glasses and at some point it was made known to me that there was this LASIK procedure which has a very high level of success, for which I was a very good candidate.

After being through this procedure I'm ecstatic. I'm also grateful to Dr. Nevyas-Wallace. Since I had the procedure, I am corrected glasses free. I am thrilled."

Andrew
 
"I am very very pleased. From the moment that I had the procedure I was 20/20 and I experienced very very little discomfort. I was told that I could anticipate a little bit of glare night because I have a large pupil size. I did experience glare at night however it was never hindering because my vision was clear. After about three months it totally dissipated and is now gone."
Dr. Tammy Schueler
 

"When I came to Nevyas Eye Associates what I really liked is, I didn't feel as if they were salespeople and they weren't trying to push me into it. They explained everything that was going to happen, step by step. I must have asked them six thousand questions, they never got tired of my questions. I probably had a lot of stupid questions. They never made me feel stupid about them. They figuratively held my hand through the procedure. I'm still amazed that I go to a football game, I go see the Philadelphia Eagles, and I'm up in the press box, I'm talking 200 yards away on the other side of the field is the head coach and I can see what he's saying and I can make out who he's talking to and I can see forever and that really has amazed me. I'll tell you something else and this again may sound corny, colors are brighter than they were. I used to see the leaves on the tress, I used to see the distance as sort of a shading of colors. Now I see the leaves on the trees and it's individual leaves. Now I look off into the distance and I can see the color breaking into that color. The surprise was how much better I see. I figured I would see about the same but not have to wear the glasses or the contacts. What I learned is, how much better I could see."
Glenn


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